services call recording services
Uncover hidden opportunities and improve customer satisfaction rates. Sometimes, all you need to do is listen.
Are you looking to earn business from prospective customers, improve relationships and referrals with existing customers, and improve your bottom line? Isn't everyone looking for ways to do these things?
If so, what are you doing to ensure that your team is capturing every opportunity that is calling? We have an opportunity for you.
Our call recording service gives you an opportunity to listen to calls coming into your business, so you can have more control over what goes on with your business.
We've met with a lot of business owners who have been sitting on a gold mine and they didn't even know it. That gold mine was being barricaded by the people answering their phones. The barricade was being put up with words. We have heard conversations where customers or potential customers have been literally turned off by the person on the phone. We've heard conversations where the customer was begging to do business with the company but the person at the company didn't seem to care. It is frustrating to hear those types of calls.
If we asked the person answering the phone if they care, about 99 percent of the time they say, "Yes!" So, why are they not responding to customers and prospects appropriately? About 99 percent of the time, it's because they just need a little training.
The problem is that no one at most of these companies knew there was a problem with their phone service. You might feel the same way, until you hear it for yourself.
When your receptionist or someone from the team answers calls for your company, how do they sound to the customer? Often times a business owner will listen to a few calls that are being handled by their staffand will automatically assume all is well.
What keywords were they using to help that customer feel good about calling your business? And, what words were they using to help a potential customer, or existing customer, make a decision to do business with you? Sometimes, a simple word or two is all it takes to make or break a sale, and even a relationship.
We recommend that you and your staff listen to and critique the calls on a weekly or monthly basis. This helps you and the staff have a better dialog, but you will also notice an improvement in your bottom line. We've had customers tell us how surprised they were to hear from their customers about the improvement in customer service.